"It's Day Four in the Big Brother House"






17 Probing Questions to Improve Your Customer Service















How are you coping? Are you working from home, with the kids off school in a small flat with no garden? Or are you self employed unable to work wondering how you'll pay the bills. Are you in rented accommodation worried despite what the Government said your landlord will turf you out because you can't pay the rent? Are you a student with your heart set on a place at University and now that seems uncertain?  Has your job disappeared, your wages stopped and you have bills to pay? Are you a Prime Minister or President who thought this would just pass in a week or two? Are you a pensioner worried that the value of your pension pot has fallen off the cliff? Are you old, do you have underlying medical conditions? Are you lonely, isolated wondering how you can get to the shops? Are you that kind neighbour, that charity worker or volunteer acting as a life line for so many? Are you a doctor, nurse and those thousands of people still working keeping our society ticking over? Are you on the streets, are you homeless? Are you a multimillionaire seeing you wealth evaporate in front of you? Are you a heartless business owner who only thinks of the bottom line even if it means your thousands of workers go home unwaged? Are you Italian, Spanish, Iranian, Chinese, Indian, Brazilian, American, English, Scottish, Welsh, Irish, French etc etc.wondering if and when the world rights itself? Are you the birds, the bees, all God's creatures amazed that the world has gone quiet. Are you the Earth, the blue quiet skies, the blue quiet seas, the rivers, ports and lakes amazed at this opportunity to regenerate. Are we able to learn from all this. Re-engineer our industry, commerce, fiances, society so that we take a different path. Are we?

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